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CNN —While Singapore and Doha’s airports compete against each other for the title of “world’s best,” another aviation hub is focusing on a different achievement. Japan’s Kansai International Airport (KIX) is marking 30 years without losing a single piece of luggage. In a press statement, Japan’s seventh busiest airport said that it had not lost any passenger bags since opening in September 1994. It’s worth noting that according to the airport, their baggage handlers and ground staff have never lost a bag. Timely baggage arrival is just one of the factors looked at when naming a “world’s best” airport.
Persons: , ” Kenji Takanishi, , CNN’s Mai Nishiyama Organizations: CNN, International, Haneda Locations: Singapore, Kansai, KIX, Osaka Bay, Osaka, Kyoto, Kobe, Tokyo, Narita
Kansai International Airport in Japan says it hasn't lost a bag since it opened in 1994. Last month, Kansai International Airport, in Osaka, won the Skytrax award for the World's Best Airport for Baggage Delivery. Kansai International Airport first opened in 1994, and estimates that it serves 28 million passengers a year. AdvertisementIn 2022, a total of 2.987 million bags were mishandled on domestic flights in the US, BTS data shows. Next year, Kansai International Airport will deal with an influx of visitors for the six-month-long Expo 2025.
Persons: hasn't, , it's Organizations: Kansai International Airport, Skytrax, Service, World's, Kansai International, Nikkei Asia, Bureau of Transportation Statistics, Apple, Nikkei Locations: Japan, Osaka, Nikkei Asia
Princess Cruises says its new Sun Princess and upcoming Star Princess will have all-inclusive cabins. It's a stark contrast to the high-end cruise industry, where all-inclusivity is often considered the standard. In 2024, Sun Princess' Sanctuary cabins start at more than $3,000 per person for a weeklong Caribbean cruise in mid-December. Princess CruisesThe cruise line says its next ship, Star Princess, which will debut in late September 2025, will also carry the Sanctuary Collection. Following in the footsteps of high-end, all-inclusive cruise lines could be a wise decision for Princess.
Persons: who've, , Princess, Cruises Organizations: Cruises, Service, Princess Cruises, Carnival Corp, Regent Seven Seas, Princess Premier, cabanas, MSC Cruises, HX, Hyatt, Marriott Locations: Royal Caribbean, Norwegian, Caribbean
The Qantas app suffered a technical glitch, logging users into random accounts. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementAn Australian airline's frequent flyers were left puzzled after a technical glitch with its app logged users into the wrong accounts. In a statement, the airline said some people were able to see other customers' details on the app. That included their name, upcoming flight details, points balance, and frequent-flyer status.
Persons: couldn't, Organizations: Qantas, Service, Business
Qantas on Wednesday apologized after some customers using the Australian airline's app were shown the name, flight details and loyalty status of other passengers. Customers were not able to transfer or use other people's airline points, and there were no reports of customers boarding flights using incorrect details, Qantas said. During the incident, Qantas advised customers to log out and then back in to their frequent flyer app account. "We sincerely apologise to all customers impacted and continue to monitor the Qantas app closely," the airline said in a statement. The Qantas incident comes after other airlines experienced data breaches involving malicious actors in recent years.
Organizations: Qantas, Sydney International Airport, Spain's, Europa, Reuters, British Airways Locations: Sydney, Australia
CNN —Around Australia, travelers are stranded and trying to get home after low-cost airline Bonza unexpectedly announced it has “temporarily suspended services.”The airline, Australia’s newest, had a fleet of six planes, all painted a bright purple color and given Aussie-inspired names like Sheila and Matilda. Catherine King, Australia’s transportation minister, told reporters Tuesday that she had spoken with representatives from Bonza and urged them to keep passengers fully informed. Qantas, Australia’s largest air carrier, services only six of the 36 routes that Bonza has been flying. “We will immediately support any passengers stranded mid-journey by offering complimentary seats on Virgin Australia-operated flights to the airport nearest to their final planned Bonza destination,” the airline wrote on X (formerly Twitter). Currently, the company’s website is still online, but it’s not possible to book flights and all travel dates appear blacked out.
Persons: Bonza, Sheila, Matilda, Tim Jordan, , Catherine King, , ” King, ” Bonza Organizations: CNN, Qantas, Jetstar, Virgin Australia Locations: Australia, Bonza, Launceston, Tasmania, Gladstone, Queensland
An emergency slide that fell from a Delta Air Lines flight just minutes after takeoff on Friday was recovered on Sunday along a jetty in a Queens neighborhood about six miles from Kennedy International Airport, officials said. The New York City Department of Parks and Recreation said that Delta Air Lines had recovered “a large piece of debris” from the jetty near Beach 131st Street in Belle Harbor, southwest of the airport. Delta Air Lines said in a statement on Tuesday that it had retrieved the slide from the jetty. It was unclear whether the slide had landed on the jetty, a small rock pier built to break apart waves, or it had washed up there. The crew also noticed a “non-routine” sound from that wing, the airline said.
Organizations: Delta Air Lines, Kennedy International Airport, The New York City Department of Parks, Recreation Locations: Queens, Beach, Belle Harbor, New York, Los Angeles
Digital render of the planned entrance of Dubai's Al Maktoum International Airport, set to be the biggest in the world upon completion. DUBAI, United Arab Emirates — Dubai's leadership approved a 128 billion dirham ($35 billion) plan to build a new passenger terminal at the emirate's Al Maktoum International Airport, which will make it five times bigger than Dubai's main international airport in terms of size — and the biggest in the world. For reference, Dubai International Airport in 2023 serviced 86.9 million passengers, the second-highest in the world after Atlanta's Hartsfield-Jackson International Airport in the U.S.All of the operations at Dubai International Airport, currently the second-busiest in the world by passenger traffic, will be transferred to it in the coming years, the statement said, adding that the new airport will have 400 aircraft gates and five parallel runways. An entirely new city will be built around the airport, which the Dubai ruler said will create demand for housing for a million people. Dubai will be the world's airport, its port, its urban hub, and its new global center."
Persons: Dubai's Al, United Arab Emirates —, Al, Sheikh Mohammed bin Rashid Al Maktoum, Atlanta's, Sheikh Maktoum, Sheikh Ahmed bin Saeed Al Maktoum, Al Maktoum Organizations: Dubai's Al Maktoum International Airport, United Arab Emirates, Al Maktoum International Airport, Al Maktoum International, Dubai International Airport, Atlanta's Hartsfield, Jackson International Airport, U.S, The Dubai Media Office, Dubai's, Emirates Airline, Dubai Locations: Dubai's, Dubai's Al Maktoum, DUBAI, United Arab, Al Maktoum, Dubai, UAE, @emirates
On Monday, Tse finally picked up a new ID card that registered his gender as male at Hong Kong’s immigration office. The 33-year-old activist, who holds both British and Hong Kong passports, identifies as a man and has lived as a man for years. His British passport identifies him as male but Hong Kong authorities refused to make that change for the city’s identity card, which is compulsory for all residents. So in 2017, Tse took legal action against the Hong Kong government, which fought the case all the way. LGBTQ activists in Hong Kong have long questioned why they must keep fighting through the courts to gain recognition and equality, but they have nonetheless seen repeated successes.
Persons: Henry Tse, Tse, , ” Tse, Hong, , Xi Organizations: Hong Kong CNN, British, Hong, Appeal, CNN, Kong’s Immigration Department, Reuters Locations: Hong Kong, Hong, East Asia, Kong’s, Tse’s, China, Taiwan, Asia, Japan
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailCongress may cancel Biden's new airline refund rules: Here's what's at stakeBrian Kelly, The Points Guy founder, joins 'Squawk Box' to discuss reports that four lawmakers on Congress overseeing aviation policy may overturn President Biden's new rules that would require airlines to issue automatic cash refunds on cancelled or delayed flights in certain cases, what's at stake for consumers and airlines, and more.
Persons: Brian Kelly, Guy, Biden's
CNN —China Southern Airlines is launching its first-ever direct passenger flight from the megacity of Shenzhen to Mexico City, which will set the record as the longest nonstop regular commercial flight to originate in China. The inaugural flight will depart from the Chinese southern metropolis of Shenzhen on May 11, making a 16-hour nonstop journey to Mexico City, according to information available from China Southern Airlines. The upcoming route overtakes China Southern Airlines’ Guangzhou to New York flight, which covers a distance of 12,871 kilometers, as the furthest nonstop commercial flight to depart from a Chinese airport. China Southern Airline’s newest route would knock out Singapore Airlines’ Singapore to Los Angeles flight to take 8th place on the list of the world’s longest flights compiled by aviation analytics database OAG. China Southern Airlines was the first-ever Chinese carrier to operate flights to Mexico, launching the Guangzhou-Vancouver-Mexico City route in April 2017, according to reports from Chinese state media agency Xinhua at the time.
Organizations: CNN, China Southern Airlines, Mexico City, Airbus, SZ News, Singapore Airlines, China Southern, Singapore Airlines ’, Airlines, Xinhua Locations: Shenzhen, Mexico, China, Mexico City, Tijuana, Guangzhou, New York, Singapore, Singapore Airlines ’ Singapore, Los Angeles, United States, Europe, Vancouver
SoFi Technologies — The consumer fintech company's stock price plunged about 10% on disappointing second-quarter earnings guidance. AT & T — The telecommunications stock popped 2.8% after Barclays upgraded AT & T to overweight from equal weight, citing a "mismatch" between the company's valuation and its growth prospects. Apple — Shares rose more than 3% after Bernstein upgraded the tech stock to outperform from market perform. Dave — Shares popped 9.8% after JMP initiated coverage of the fintech company with an outperform rating. Shares popped 9.8% after JMP initiated coverage of the fintech company with an outperform rating.
Persons: FactSet, Tesla, Domino's, LSEG, Roku, David Joyce, Bernstein, Toni Sacconaghi, Dave —, Dave, AMC preannounced, Bob Bakish, , Sarah Min, Tanaya Macheel, Yun Li, Lisa Kailai Han, Michelle Fox Organizations: Technologies, Elon, Sunday, U.S, Philips —, Philips, Barclays, Seaport Research Partners, Apple, Airlines —, Jeffries, AMC Entertainment Holdings, AMC, Paramount Locations: China, U.S
A Japan Airlines flight from Dallas to Tokyo was canceled after the captain got drunk in a hotel. AdvertisementA Japan Airlines flight from Dallas to Tokyo was canceled after a captain got drunk at a hotel bar and received a warning from police, the airline said, according to Japanese media. The Mainichi, which cited a statement from Japan Airlines, reported that the captain dined in Dallas last week with other crew members. Japan Airlines did not immediately respond to Business Insider's request for comment. In 2023, a United Airlines pilot who showed up to work under the influence was handed a six-month suspended prison sentence by a French court.
Persons: , Le Parisien Organizations: Japan Airlines, Service, Mainichi, Delta Air Lines, United Airlines, Federal Aviation, Federal Aviation Administration Locations: Dallas, Tokyo, Europe
Paramount — The entertainment company saw shares climb more than 5% in premarket trading after reports that its board is preparing to fire CEO Bob Bakish as soon as Monday morning. Domino's Pizza — Shares of the pizza chain jumped more than 5% after a first-quarter earnings beat. Domino's reported $3.58 in earnings per share versus the $3.39 expected by analysts polled by LSEG. Southwest Airlines — The airline stock dipped 1.2% after Jefferies downgraded shares to underperform from hold. The company also said it expects box office performance for the second quarter to remain pressured by last year's strikes.
Persons: Bob Bakish, Domino's, Jefferies, Sheila Kahyaoglu, Bernstein, Toni Sacconaghi, , Sarah Min, Yun Li, Michelle Fox, Pia Singh, Jesse Pound Organizations: Paramount, LSEG, Southwest Airlines —, Apple, Barclays, AMC Locations: LSEG ., China
An elderly woman named Patricia says American Airlines keeps getting her age wrong. Patricia told the BBC: "It was funny that they thought I was only a little child and I'm an old lady!" AdvertisementBut she said it was not the first time American Airlines had mistaken her for a baby. American Airlines did not immediately respond to a request for comment from Business Insider. In 2022, 12,000 American Airlines flights were left without pilots after a glitch allowed them to drop assignments.
Persons: Patricia, Organizations: American Airlines, Airlines, Service, BBC, BBC . American Airlines, Business Locations: Chicago, Marquette , Michigan, Europe
He's referring to selling record label Virgin Records to Thorn EMI for nearly $1 billion in 1992. Branson needed the money to focus on a newer venture, Virgin Atlantic. CNBC Make It: How did you make the decision to sell Virgin Records? What I decided was: If I sold Virgin Records, all the people's jobs would be secure. I could then use that money to build and protect Virgin Atlantic.
Persons: Richard Branson, He's, , Branson, Richard, Virgin, We'd, Janet Jackson Organizations: CNBC, Virgin Records, Thorn EMI, Virgin Atlantic, British Airways, Virgin Group, Forbes, Virgin Locations: London, Branson
Singapore Airlines was ordered to compensate a couple for their malfunctioning business-class seats. AdvertisementSingapore Airlines has been ordered to compensate a couple who said their business-class seats malfunctioned, according to local media reports. They paid 66,750 rupees (about $800) for each business-class seat, India Today, India's most widely read weekly magazine, reported. On Friday, April 26, local outlets reported that a consumer-disputes commission in Hyderabad ordered Singapore Airlines to compensate the Guptas. Singapore Airlines is one of the world's few five-star airlines, according to the Skytrax ranking.
Persons: Ravi, Anjali Gupta, , Ravi Gupta Organizations: Singapore Airlines, Service, India Today, Business Insider, Qatar Airways, Emirates Locations: India, Singapore, Hyderabad, Deccan Chronicle, British, Indian, Telangana
CNBC's Jim Cramer expressed sympathy for Southwest as the airline stock was further punished by a new sell call following last week's wider-than-expected quarterly loss on Boeing aircraft delays. (See here for a full list of the stocks in Jim Cramer's Charitable Trust, the portfolio used by the CNBC Investing Club.) As a subscriber to the CNBC Investing Club with Jim Cramer, you will receive a trade alert before Jim makes a trade. THE ABOVE INVESTING CLUB INFORMATION IS SUBJECT TO OUR TERMS AND CONDITIONS AND PRIVACY POLICY , TOGETHER WITH OUR DISCLAIMER . NO FIDUCIARY OBLIGATION OR DUTY EXISTS, OR IS CREATED, BY VIRTUE OF YOUR RECEIPT OF ANY INFORMATION PROVIDED IN CONNECTION WITH THE INVESTING CLUB.
Persons: CNBC's Jim Cramer, Cramer, It's, Jefferies, Jim Cramer's, Jim Cramer, Jim Organizations: Southwest, Boeing, Jim Cramer's Charitable Trust, CNBC Locations: Southwest
Avelo Airlines continues to expand its fleet and routes, adding 10 new destinations on May 1. As Avelo strives for its third profitable quarter, the CEO says the airline is focused on itself. AdvertisementWhen low-cost newcomer Avelo Airlines launched its first flight three years ago, it had just three Boeing 737 Next-Generation jetliners and served 11 West Coast destinations. Business Insider spoke to Avelo CEO Andrew Levy about what makes the growing airline different from other low-costs and what customers can expect on board its planes. Avelo Airlines' route map.
Persons: Avelo, , Andrew Levy, Jim Olson, Louis, Walt, we've, Levy, Joe Scarnici Avelo, he's Organizations: Avelo Airlines, Service, Boeing, Alaska Airlines, Business, Concord, Houston Hobby, Walt Disney, Universal Studios, Delta, Avelo, JetBlue Airways, Airlines, BI, Frontier Locations: Burbank , California, Sonoma County, Boise, Idaho, Montana, Albany, Atlanta, Charlotte , North Carolina, Destin, Knoxville, Lakeland, Central Florida, Miami, St, Traverse City , Michigan, Orlando, New Haven, Connecticut, New York City, Hartford, Boston, Alaska
Saudi Arabia plans to open the first part of its Neom megaproject this year. Saudi Arabia is pushing to distinguish itself in the high-end luxury market to compete with Dubai. AdvertisementSaudi Arabia plans to open the first region of its Neom megacity by the end of the year. Neom recently ended investor roadshows in China by confirming the luxury island resort would open this year, Arab News reported. A rendering of The Line, part of the Neom project planned by Saudi Arabia.
Persons: , Neom, roadshows, It's, Marriott Bonvoy, Chadi, MDLBEAST, Kristian Coates Ulrichsen, Saudi Arabia hasn't, Ulrichsen, Saudi Crown Prince Mohammed bin Salman's Organizations: Dubai, Service, Arab News, Marriott, United, Rice, Baker Institute for Public Policy, Emirates, Saudi, Bloomberg, Business Locations: Saudi Arabia, Sindalah, China, Saudi, Vives, Dubai, United Arab Emirates, Saudi Crown, Gulf Kingdom
Read previewThe Biden administration this week pushed out a slate of rules it says are meant to boost competitiveness and put more money into workers' pockets. There are already challenges to at least one of the rules — but together they could land overtime pay for millions more workers, ban noncompetes that prevent workers from moving into jobs in similar industries, and help people get automatic refunds for delayed or canceled flights. More workers eligible for overtime payUnder the Department of Labor's new rule, many workers who make under $43,888 will be eligible for overtime pay effective July 1. A ban on noncompetes that keep workers from taking new jobsPerhaps the most sweeping action for workers came from the Federal Trade Commission, which finalized a rule to ban noncompetes in most cases. Will a ban on noncompetes, new overtime thresholds, or airline refunds affect your life?
Persons: , Biden, Lael Brainard, That's, it's, Judy Conti, Pete Buttigieg, Brainard, Aaron, Ryan, John Smith, Suzanne Clark, Jeremy Merkelson, Davis Wright Tremaine, Merkelson, Elizabeth Wilkins, Wilkins Organizations: Service, Business, National Economic Council, Department of, National Employment Law, of Transportation, Federal Trade Commission, . Upjohn Institute, Employment Research, of Commerce, Texas Association of Business, Federal Trade, Chamber of Commerce, FTC
There's a new No. 1 U.S. airline—it's not Delta
  + stars: | 2024-04-27 | by ( Celia Fernandez | ) www.cnbc.com   time to read: +1 min
There are plenty of factors to consider when booking long-range travel plans. While many airlines will take you where you want to go, the travel experience can vary widely when it comes to factors such as boarding processes, amenities and baggage allowances. After two years in the top spot, Delta Air Lines slipped to fourth place, behind new No. Despite losing its crown, Delta was still found to be the most reliable airline because of its low rate of cancellations, delays, mishandled luggage and denied boardings. The legacy carrier also ranked as one of the most comfortable airlines in terms of in-flight experience.
Persons: WalletHub, Delta Organizations: U.S, Delta Air Lines, Alaska Airlines
New regulations will require airlines to provide refunds for delayed or canceled flights. The refunds, which airlines have to implement over the next six to 12 months, must be automatic and prompt. AdvertisementAirlines are going to be required to provide automatic refunds for delayed or canceled flights under new Department of Transportation regulations, announced on Wednesday . The checked bag isn't delivered within 15 hours of an international flight that's 12 hours long or less arriving at the gate. The checked bag isn't delivered within 30 hours of an international flight that's more than 12 hours long arriving at the gate.
Persons: , they're Organizations: Service, Airlines, Department of Transportation, Business, Transportation
A Delta flight from NYC to LA had to turn back after its emergency exit slide detached. AdvertisementA Boeing plane was forced to make an emergency landing on Friday after an emergency slide fell off the aircraft. The Delta spokesperson said the airline was "fully supporting retrieval efforts and will fully cooperate in investigations." In a second statement, Delta said that the incident set off an emergency alarm. AdvertisementDelta Airlines 767-332ER makes emergency return to John F. Kennedy International Airport after losing its right-hand side emergency slide.
Persons: , Delta, John F, Flexport, Max Organizations: Boeing, Service, Delta Air Lines, New York's JFK, Delta, Kennedy, Airport, Breaking Aviation, JFK, Business, Federal Aviation Administration, Air Lines, Kennedy International, FAA, Alaska Airlines Locations: NYC, LA, JFK, New York's, New York, Portland , Oregon
A Boeing 767 plane flown by Delta Air Lines lost an emergency slide on Friday, prompting it to return to New York not long after taking off, officials said. The flight, Delta Air Lines 520, had left Kennedy International Airport in New York and was headed to Los Angeles when its crew discovered an issue related to the aircraft’s right wing emergency exit slide. Crew members also detected an unusual sound near the wing, Delta Air Lines said. Pilots declared an emergency to air traffic controllers and the flight returned to Kennedy and landed safely, the airline said. After the plane landed, it became apparent that the aircraft’s emergency slide had “separated” from the plane, Delta Air Lines said.
Persons: Kennedy Organizations: Boeing, Delta Air Lines, Delta Air, Kennedy International, Pilots Locations: New York, Los Angeles
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